Ticket Office
FAQ

Where is the SKyPAC Ticket Office located?

The Ticket Office, located in the Laura G. Turner Charitable Foundation Lobby at SKyPAC.

What time does the SKyPAC Ticket Office Open?

Monday – Friday 10 a.m. to 5 p.m. or Curtain Time, whichever is later. On Saturdays and Sundays when an event is scheduled, the Ticket Office opens two (2) hours prior to Curtain Time. The Ticket Office is closed on Saturday and Sunday when events are not scheduled.

The SKyPAC Administrative and Ticket Offices are closed in observance of the following holidays:

  • December 25th (Christmas Day)
  • January 1st (New Year’s Day)
  • January 18th (Martin Luther King Day)

How do I purchase tickets?

Purchase tickets online at www.theskypac.com, by telephone at 270-904-1880 or by visiting the SKyPAC Ticket Office.

Lost or damaged Tickets?

Don’t worry, we’re here to help.  If your tickets are lost, stolen, damaged, or destroyed, please contact us. In order to receive reprinted tickets, please have a photo ID or your order confirmation number for the tickets handy. There is $2 per ticket fee for reprinting tickets.

Refunds

Refunds are not available on any ticket unless a performance is cancelled or postponed.

Exchanges

Exchanges within the same show are permitted. Unfortunately, we can’t guarantee an exchange can be granted on every show. There is a $2 exchange fee per ticket. Exchanges from one show to another show are not available.

Group Tickets

Group tickets are available on most shows. Discounts range from 10 to 15% off of the standard ticket price. Group rates start at 10 or more.

Student Tickets

Student tickets are available for certain performances and price levels. One discounted ticket per I.D. High School students without an issued I.D. are also eligible for discount.

Children Tickets

Discounted tickets for children 12 and under are available on certain shows. Please inquire with the box office for which shows have discounted prices for children.

Lap Seat Policy

Infants one and under will be issued a lap ticket for admittance into the theater. All patrons entering theater must have a ticket. However, in accordance with touring productions and special event policies age for lap seats can differ and be denied.

Where is Parking available?

Parking is available in the Stadium Park Plaza Garage located on College Street between 7th and 8th Avenues. Entrances to the garage are off both 7th and 8th Avenues.

Drop Off: Patrons may be dropped off near the front doors on College Street. (Note: College Street is one-way running East to West.)

Premium Parking: Premium parking for $10 is available behind SKyPAC off 6th Street and Center Street for ticketed events at SKyPAC. Attendants begin accepting vehicles 90 minutes prior to the ticketed event. Cost is $10.00 per vehicle. Parking passes may be purchased in advance here.

Accessibility Information

SKyPAC programs and facilities are fully accessible. For information about the Equal Access Program or to help plan your visit, please visit our website at www.theskypac.com or call 270-904-5000 and ask for SKyPAC’s accessibility coordinator. You may choose to e-mail us at accessibility@theskypac.com

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